Privacy policy

Pursuant to the provisions of Law 15/1999, of December 13, on the Protection of Personal Data, we inform you that by completing this form your personal data will be incorporated and processed in the files owned by BOTANIC & FRUITS SL, in order to manage, administer and maintain the Services provided and/or contracted, as well as to keep you informed, including by electronic means, on issues relating to the activity of the Company and its services.

You may exercise, at any time, the rights of access, rectification, cancellation and opposition of your personal data by email to info@botanicandfruits.com or by writing to BOTANIC & FRUITS SL, C Miramarges, num.7-2-1, 08500 VIC, always enclosing a photocopy of your ID.

Cookie policy

We may collect information about your computer, including, where appropriate, your IP address, operating system and browser type, for system administration. This is statistical data on how you navigate our website.
For the same reason, we can obtain information about your general Internet use through a cookie file that is stored on your computer's hard drive. Cookies contain information that is transferred to your computer's hard drive.
Cookies help us improve our website and provide a better and more personalized service. Specifically, they allow us:
- Make an estimation on numbers and use patterns.
- Store information about your preferences and customize our website in accordance with your individual interests.
- Accelerate your searches.
- Recognize you when you return to our site.
You can refuse to accept cookies by activating the configuration in your browser that allows you to refuse cookies. However, if you select this configuration, you may not be able to access certain parts of the Website or you cannot take advantage of any of our services. Unless you have adjusted your browser settings to reject cookies, our system will produce cookies when you connect to our site.

Legal Notice

General Information

Owner: BOTANIC & FRUITS SL, hereinafter the Seller.
Address: C. Miramarges, 7-2-pta.1 O8500 VIC
Contact: info@botanicandfruits.com and 93 13 13 160
Registration data: Barcelona Mercantile Registry. vol.42.442, fol.205, sheet B-409.389, inscription 1a
CIF/NIF: B65522674
The Seller cannot assume any responsibility derived from the incorrect, inappropriate or illegal use of the information appearing on the Internet pages of The Seller. Within the limits established by law, the Seller assumes no responsibility for the lack of veracity, integrity, updating and accuracy of the data or information contained in its Internet pages.

The Internet pages of the Seller may contain links to other pages of third parties that the Seller cannot control. Therefore, the Seller cannot assume responsibility for the content that may appear on third party pages.

The texts, images, sounds, animations, software and other content included in this website are the exclusive property of The Seller or its licensors. Any act of transmission, distribution, assignment, reproduction, storage or total or partial public communication must have the express consent of The Seller.

Purchase Terms

These general terms and conditions apply to all commercial transactions carried out in our virtual store, https://www.botanicandfruits.com/, hereinafter The Seller. For more information about The Seller and our Privacy Policy, please consult the Legal Notice located at the bottom of each page of this store.

We kindly ask you to read these Purchase Conditions and our Privacy Policy carefully before placing your order. If you do not agree with all the Purchase Conditions and the Privacy Policy, you should not place an order.

1. Identification

The Seller is a business unit belonging to BOTANIC & FRUITS SL, with CIF/NIF B65522674, domiciled at C.Miramarges, 7-2-pta.1, 08500 VIC. Any communication may be directed to the registered office or to the telephone number 93 13 13 160 or the email address info@botanicandfruits.com.

1.1 Activity

The Seller is dedicated to distance selling, preferably via the Internet, of dehydrated fruits and aromas for mixed drinks and cocktails.

2. Contents and information provided on the website

The Seller reserves the right to modify the commercial offer presented on the website (modifications to products, prices, promotions and other commercial and service conditions) at any time. The Seller makes every effort within its means to offer the information contained in the website truthfully and without typographical errors. In the event that at any time an error of this type occurs, at all times beyond the control of the Seller, it will be corrected immediately. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on said error, the Seller will notify the customer of said error and the customer will have the right to cancel their purchase at no cost on their part.

The contents of the website The Seller may, on occasion, show provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel their purchase at no cost on their part.

The Seller is not responsible, directly or indirectly, for any of the information, content, statements and expressions contained in the products marketed by the Seller. Said responsibility rests at all times with the manufacturers or distributors of said products. The customer understands that the Seller is a mere intermediary between him and said manufacturer or distributor.

3. Sales system

To make a purchase, the user can choose between various ways to send us their order:
• Internet via the “shopping cart”
• Internet via “off-line ordering”
• By phone to the customer service number: 93 13 13 160
• By letter to the address indicated above or email info@botanicandfruits.com.

4. Applicable taxes

The prices of the products displayed on the Seller's website include the Value Added Tax (VAT) that, where appropriate, is applicable.
Purchases that are to be delivered within the territory of any of the member states of the European Union will be subject to VAT.
Purchases that must be delivered in territories of non-member states of the European Union, or in the Canary Islands, Ceuta or Melilla will be exempt from VAT.

5. Method of payment

When placing an order, the customer may freely choose to pay for purchases made using a VISA or MASTERCARD card or other similar means. In certain cases and to prevent possible fraud, the Seller reserves the right to request a specific payment method from a customer in the event that the buyer's identity is not reliably verified. The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these ends, the user/customer accepts that the provider obtains data for the purpose of the corresponding authentication of access controls. Any contracting process or any process that involves the introduction of personal data (health, ideology, etc.) will always be transmitted using a secure communication protocol (HTTPS://) so that no third party has access to the information transmitted electronically.

6. Form, costs and delivery time

The customer may select the shipping method from among those available for their shipping area. They must take into account that delivery times, service quality, delivery point and cost will be different for each method of transport.

The Seller sends orders to its customers through various prestigious national and international express delivery companies. The delivery date at the customer's address depends on the availability of the chosen product and the delivery area. Estimated delivery times are available in the "Shipping Costs" section of our website. Before confirming your order, the customer will be informed of the shipping costs and delivery times, both of which are indicative and apply to your specific order. However, both may vary depending on the specific circumstances of each order. In particular:

Transport times may be affected by extraordinary incidents with the carrier and by difficulties in delivering the goods.
The shipping costs shown on the website when placing the order are indicative and are calculated based on an average statistical weight of 1000 grams. The Seller reserves the right to change the shipping costs when the requested weight varies by more or less 10% with respect to the average weight mentioned. In the event of a price variation, the Seller will inform the customer of the variation by email and the customer may choose to cancel their order without any costs being charged.

7. Buyer's rights and return policy

The Seller does not guarantee its customers the availability or delivery time of the products offered on its website, except for those products for which a specific guarantee is expressly stated. The catalogue shown is merely indicative, since manufacturers or distributors do not communicate stock in advance or guarantee delivery times. This situation prevents the Seller from accurately informing its customers about the availability of the products, as well as guaranteeing a specific delivery time, which, in any case, will depend on the time taken by the manufacturer or distributor to supply the product.

The Seller guarantees its customers the possibility of cancelling their order at any time and without any cost, provided that the cancellation is communicated before the order has been made available to the carrier for shipment.

The customer will have a period of seven days from receipt of the order to cancel the contract and return the purchased product. The customer will notify the Seller within the stipulated period and by any means permitted by law, of his/her desire to exercise the right to cancel the contract. The returned order must be delivered together with the delivery note and, where applicable, the invoice issued to the Seller, with the Seller bearing the return costs.

The customer may return any item purchased from The Seller as long as the products have not been opened or used and retain their original seal or packaging. In these cases, The Seller will refund the purchase amount by crediting the customer's credit card, by bank transfer to the account indicated by the customer or by crediting the customer's personal account.
If a product other than the one requested by the customer is delivered by mistake by the Seller, it will be withdrawn and the correct product will be delivered without any additional charge to the buyer.

For any incident related to the return of items from our store, you can contact our Customer Service Department via email: info@botanicandfruits.com or by phone 93 13 13 160.

8. Customer Obligations

The Seller's client undertakes at all times to provide accurate information on the data requested in the user registration forms or when placing the order, and to keep them updated at all times.

The client agrees to accept all the provisions and conditions contained in these General Contracting Conditions, understanding that they include the best possible service will for the type of activity carried out by the Seller.

Likewise, you undertake to keep your personal access codes to our website confidential and with the utmost diligence.

The client agrees to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual merchandise delivery hours (Monday to Friday from 10:00 a.m. to 13:30 p.m. and from 16:00 p.m. 18 to 00:XNUMX). In case of breach by the customer of this obligation, the Seller will not have any responsibility for the delay or impossibility of delivery of the order requested by the customer.

9. Applicable legislation and competent jurisdiction

Purchases made with The Seller are subject to Spanish law.
In the event of any conflict or discrepancy, the applicable jurisdiction will be that of the Courts or Tribunals of the buyer.

Cookies Policy

Definition and function of cookies

What are cookies? A cookie is a file that is downloaded to your computer or terminal when accessing our website. Cookies allow us, among other things, to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information they contain and the way they use their equipment, they can be used to recognize the user.

What types of cookies does our website use?

Own cookies: These are those that we send to your computer or terminal from our website.
Third-party cookies: These are sent to your computer or terminal from a domain or website that is not managed by us, but by another entity that processes the data obtained through the cookies.
Session cookies: These are a type of cookies designed to collect and store data while you access our website.
Persistent cookies: These are a type of cookies in which the data remains stored on the terminal and can be accessed and processed for a specific period of time, which can range from a few minutes to several years.
Analysis Cookies: These are those that, well processed by us or by third parties, allow us to quantify the number of users and carry out the measurement and statistical analysis of the use made by users of our website. To do this, we analyze the navigation on our website in order to improve the offer of products or services that we offer.
Advertising cookies: These are those that allow the management, in the most efficient way possible, of the advertising spaces on our website based on criteria such as the edited content or the frequency with which the advertisements are displayed or based on the behavior of users obtained through the continued observation of their browsing habits, which allows the development of a specific profile to display advertising based on it.

Cookie management

You can allow, block or delete cookies installed on your computer by configuring the options of the browser installed on your computer.

Collaborating Companies

Specifically, the service providers with whom we have contracted a service for which the use of cookies is necessary are:

Google, INC. uses the Google Analytics cookie to analyse user behaviour on the Internet. The information generated by the cookie about your use of the website is generally transmitted to and stored by Google on servers in the United States. If you activate the anonymised IP address option on the website, your IP address will not be fully recorded within the European Union or in other countries that have agreed to this within the European Union Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. Google will only use this information with your consent to evaluate your behaviour on the website, to compile reports on website activity and to provide services relating to website activity and internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be associated with any other data held by Google. You can prevent the storage of cookies by setting your browser accordingly so that no cookies are stored. This setting may affect the full functionality of the website. By using this website, the user agrees to the processing of data by Google in the manner set out above. The user can also prevent the recording of data generated by cookies and related to the use of the website (including the IP address) as well as the processing of such data by downloading and installing the following browser plugin available through this link: http://tools.google.com/dlpage/gaoptoutMore information about the terms and conditions of use and privacy policy can be found in the Google Analytics Terms of Use or in the Google Analytics General Terms and Conditions. Please note that on this page the Google Analytics code includes the tag “gat._anonymizeIp();”, which ensures the collection of IP addresses anonymously (IP masking).